The client
Digital Health and Care Wales (DHCW), as the national information and technology organisation for the Welsh healthcare system, handles a vast amount of sensitive data while driving innovation through advanced digital solutions. In 2024, recognising the rapid integration of AI technologies in healthcare, DHCW sought to upskill its Information Governance team in managing AI-related risks, particularly concerning data protection and compliance with emerging regulations.
What did they need?
DHCW needed specialised training to ensure its professionals could:
- Understand AI principles and their intersection with data protection legislation.
- Assess and mitigate risks associated with AI technologies in healthcare.
- Build confidence in evaluating and challenging AI-driven business proposals.
- Equip themselves with practical tools to handle real-world AI scenarios.
Given their unique operational context, a standard training course wouldn’t suffice. They required a bespoke, interactive, and focused approach tailored to their specific needs and regulatory environment.
How did we help?
We designed a one-day bespoke training course, led by expert tutor Nigel Gooding, and delivered remotely via Zoom. The course combined theoretical learning, practical exercises, and collaborative discussions. Key features included:
- Customised Content
The curriculum was specifically tailored to address DHCW’s needs, focusing on AI applications in healthcare and their implications for data protection compliance. - Interactive and Engaging Format
The course was highly interactive, featuring:
- Tutor-led sessions to build foundational knowledge.
- Group work and discussions for peer learning.
- Scenario-based exercises to apply concepts in real-world contexts.
- Practical Tools and Resources
Participants were introduced to a bespoke AI risk assessment template and a comprehensive toolkit for conducting DPIAs involving AI components.
By the end of the course, participants achieved the following:
- AI Principles and Legislation:
- Gained a solid understanding of AI concepts and their interaction with data protection laws, including the emerging AI Act.
- Understood the implications of AI business changes in the context of healthcare data management.
- Risk Assessment Skills:
- Acquired practical skills in conducting DPIAs for AI projects.
- Learned to identify, evaluate, and mitigate risks, including ethical, legal, and operational concerns.
- Confidence in AI Proposals:
- Developed the ability to critically assess AI-related business cases, challenge potential risks, and propose mitigations confidently.
- Internal Networking:
- Strengthened relationships among colleagues, fostering a culture of mutual support and shared learning within DHCW.
- Real-World Application:
- Engaged in scenario-based exercises reflecting actual challenges in healthcare, leveraging tools and frameworks introduced during the course.
What the client had to say:
“We fully appreciate the amount of time and consideration which went into planning our bespoke training session. DPAS worked with us throughout our detailed planning to ensure that we tailored the whole day to its maximum potential.
Our staff really enjoyed the delivery of the training and the expert knowledge that Nigel was able to provide on this area. We’ve gained a lot of knowledge with lots of takeaways for us to consider, allowing us to provide an informed view back into our organisation on how we want to address incoming AI challenges from an Information Governance perspective.”
Dave Parsons, WASPI Information Sharing Manager, Digital Health and Care Wales
